Transforming HR for a Multi-State Dental Practice

Objective

Transition from a PEO model to fully in-house HR management, allowing the dental practice to centralize HR operations, improve compliance, and enhance employee engagement and retention across multiple states.

Background

A multi-state dental practice with 60 employees, operating across Michigan, Massachusetts, Georgia, California, North Carolina, Washington, Florida, New York, New Jersey, and Texas, relied on a Professional Employer Organization (PEO) for HR management. As the practice expanded, the PEO model became restrictive, limiting flexibility and control over HR functions. The leadership team wanted to regain full ownership of their HR processes, centralize operations, and build a strong HR foundation to ensure compliance, improve employee retention, and foster a positive workplace culture across all locations.

The Transformation

Challenges:

PEO Dependency: The dental practice lacked control over key HR functions such as compliance, employee engagement, and benefits, leading to inefficiencies.
Multi-State Compliance: Navigating complex healthcare regulations and labor laws across 10 states created challenges in maintaining compliance and consistency.
Employee Retention: The practice faced difficulty retaining skilled employees, particularly in high-demand roles, impacting service quality and patient satisfaction.
Cultural Inconsistency: The practice needed a cohesive culture that would align with its values and resonate with employees across multiple locations.

HCCI’s Strategic Approach:

Conducted a comprehensive HR audit to identify compliance gaps, streamline HR functions, and assess employee engagement across all 10 states.
Transitioned the practice out of the PEO model, implementing an in-house HR system that provided greater flexibility and control over payroll, benefits, and compliance.
Developed and executed a multi-state compliance strategy to ensure adherence to healthcare-specific regulations and state labor laws.
Implemented employee engagement and retention programs tailored to the unique needs of each state and practice location, fostering a positive work environment and reducing turnover.

Ongoing HR Administration & Support

Continued HR Outsourcing and Administration: HCCI manages ongoing HR administration and support, ensuring compliance and agility across all operations. This includes payroll, benefits administration, and compliance tracking.
Culture and Training: We update cultural programs and training modules regularly, ensuring they are effective and relevant to foster employee engagement.
Leadership and Team Development: HCCI provides ongoing support and coaching, helping leaders and teams effectively address industry challenges and enhance performance.

Remarkable Outcomes:

Full Compliance Across 10 States: Achieved comprehensive compliance with healthcare regulations and state labor laws, reducing legal risks and improving operational efficiency.
30% Improvement in Employee Retention: Tailored engagement and retention programs significantly reduced turnover, leading to higher employee satisfaction and improved patient care.
Cultural Alignment Achieved: The practice established a cohesive culture across multiple states, increasing collaboration and morale among employees.
Executive Focus on Growth Restored: Transitioning away from the PEO allowed the leadership team to focus on expanding the practice, improving patient satisfaction, and growing revenue.

Let’s Work Together

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